1. Who We Are
Boiler & Spares Ltd operates the Boiler Fault Finder at boilerandspares.co.uk. References to “we”, “us”, or “our” in this policy refer to Boiler & Spares Ltd.
If you have any questions about this policy or how we handle your data, contact us at: hello@boilerandspares.co.uk
2. What Information We Collect
Information you provide directly
- Name and email address when you submit a contact form
- Any message content you send us via the contact form
Information collected automatically
- IP address and approximate location (country/region)
- Browser type and version
- Pages visited and time spent on each page
- Referring website (where you came from)
- Device type (desktop, tablet, mobile)
- Search queries entered into the Fault Finder tool
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and contact form submissions
- Improve the Boiler Fault Finder tool and fault code database
- Analyse how visitors use the site to improve content and usability
- Monitor site performance and security
- Comply with legal obligations
We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Legitimate interests – for site analytics, security monitoring, and improving our service
- Contract performance – to respond to your enquiries
- Consent – where you have explicitly agreed, such as cookie consent
- Legal obligation – where required by law
5. Cookies
We use cookies to improve your experience on our site. Please see our Cookie Policy for full details of what cookies we use and how to manage them.
6. Third-Party Services
We use the following third-party services which may process your data:
- Google Analytics – website analytics (anonymised IP)
- Gravity Forms – contact form processing
- Cloudflare – CDN and security (processes IP addresses)
- WordPress.com / WP Engine – website hosting
Each of these services has its own privacy policy governing how they handle data. We have data processing agreements in place where required.
7. Data Retention
We retain personal data for as long as necessary for the purposes outlined in this policy:
- Contact form submissions: up to 2 years
- Analytics data: up to 26 months (Google Analytics default)
- Server logs: up to 90 days
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access – to request a copy of the data we hold about you
- Right to rectification – to request correction of inaccurate data
- Right to erasure – to request deletion of your data (“right to be forgotten”)
- Right to restrict processing – to request we limit how we use your data
- Right to data portability – to receive your data in a portable format
- Right to object – to object to processing based on legitimate interests
To exercise any of these rights, contact us at hello@boilerandspares.co.uk. We will respond within 30 days.
9. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk or by calling 0303 123 1113.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the “Last updated” date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.