E011
FAULT CODE
Vokera
Extraneous Flame (Evolve)
High Severity
Engineer Required
On Vokera Evolve boilers, E011 indicates an extraneous (false) flame has been detected when the burner should be off.
Step-by-Step Fix Guide
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Step 1
Turn off the gas isolation valve immediately
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Step 2
Turn off the boiler
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Step 3 Engineer only
Call a Gas Safe registered engineer immediately
Gas Safe Reminder
Work on gas appliances must be carried out by a Gas Safe registered engineer. The steps above cover safe checks a homeowner can perform - any internal component replacement requires a qualified professional. If in doubt, always call an engineer.