Outside Temperature Sensor Break
The outdoor NTC temperature sensor cable is broken or disconnected. The boiler cannot read the external temperature for weather compensation.
Step-by-Step Fix Guide
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Step 1
Check if the outdoor sensor cable is visibly damaged or disconnected
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Step 2
Do not attempt to open the boiler or rewire the sensor yourself
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Step 3 Engineer only
Call a Gas Safe registered engineer to test and replace the outdoor NTC sensor
Work on gas appliances must be carried out by a Gas Safe registered engineer. The steps above cover safe checks a homeowner can perform - any internal component replacement requires a qualified professional. If in doubt, always call an engineer.