E12
FAULT CODE
Johnson & Starley
EEPROM Lockout
High Severity
Engineer Required
There is a memory fault on the PCB. The boiler's configuration data cannot be read or written.
Step-by-Step Fix Guide
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Step 1
Turn off at mains for 10 minutes, then restart
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Step 2 Engineer only
If E12 persists, call a Gas Safe engineer - the PCB may need replacing
Gas Safe Reminder
Work on gas appliances must be carried out by a Gas Safe registered engineer. The steps above cover safe checks a homeowner can perform - any internal component replacement requires a qualified professional. If in doubt, always call an engineer.