14
FAULT CODE
Halstead
Condensate Blocked
Medium Severity
DIY Check Possible
The condensate drain is blocked or frozen.
Cold Weather Note
Very common in winter on Eden and Ace HE models.
Step-by-Step Fix Guide
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Step 1
Check the condensate pipe for ice or blockages
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Step 2
Pour warm water over frozen sections
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Step 3
Reset after clearing
Gas Safe Reminder
Work on gas appliances must be carried out by a Gas Safe registered engineer. The steps above cover safe checks a homeowner can perform - any internal component replacement requires a qualified professional. If in doubt, always call an engineer.