F28
FAULT CODE
Ferroli
Flame Loss (Condensate Related)
Medium Severity
DIY Check Possible
Flame loss associated with a blocked or frozen condensate pipe — Ferroli uses F28 specifically for condensate-related ignition failures on some newer models.
Cold Weather Note
F28 in winter on newer Ferroli models is commonly a frozen condensate pipe. Thaw before calling an engineer.
Step-by-Step Fix Guide
-
Step 1
Check the external condensate pipe for ice in cold weather
-
Step 2
Thaw with warm water if frozen
-
Step 3
Reset the boiler
-
Step 4
If fault persists, call a Gas Safe engineer
Gas Safe Reminder
Work on gas appliances must be carried out by a Gas Safe registered engineer. The steps above cover safe checks a homeowner can perform - any internal component replacement requires a qualified professional. If in doubt, always call an engineer.